Your privacy matters to us. This Privacy Policy explains exactly what personal data pwin collects from Filipino players, how we use it, who we share it with, and how we keep it safe. Please read this carefully before using the pwin platform.
This Privacy Policy ("Policy") describes how pwin ("we", "us", "our", "the Platform") collects, uses, stores, and discloses personal information relating to individuals ("you", "the Player") who access or use the pwin online casino platform at pwin.one.
pwin is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
This Policy applies to all personal data collected through the pwin website, mobile platform, customer support channels, and any other touchpoint through which you interact with pwin. It should be read alongside the pwin Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement between you and pwin.
If you have questions about how pwin handles your personal data, or if you wish to exercise any of your data rights, please refer to Section 13 of this Policy for contact details.
pwin collects personal data that is necessary for the operation of the platform, the fulfilment of regulatory obligations, and the delivery of a safe and personalised gaming experience. The categories of personal data we collect include:
pwin collects personal data through the following channels and methods:
| Collection Method | Examples |
|---|---|
| Direct submission | Account registration form, KYC document upload, deposit/withdrawal requests, support contact forms |
| Automated collection | Cookies, session tracking, device fingerprinting, IP logging during platform use |
| Third-party sources | KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services |
| Regulatory sources | PAGCOR-mandated player verification databases, anti-money laundering screening services |
| Customer support | Live chat transcripts, email correspondence, support ticket records |
Where pwin receives personal data about you from third-party sources — such as KYC verification providers — we will use that data only for the purposes described in this Policy and in accordance with the terms under which it was shared with us.
pwin uses the personal data we collect for the following purposes:
To create and manage your pwin account, verify your identity and age, process deposits and withdrawals, provide access to games and promotions, and deliver customer support. This is the core operational use of your data and is necessary for the performance of our contract with you.
To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and PAGCOR licensing requirements. This includes conducting KYC verification, maintaining transaction records, filing regulatory reports, and responding to lawful requests from government authorities.
To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, bonus abuse, and other prohibited conduct on the platform. pwin uses automated systems and manual review processes for this purpose.
To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and session limits, and provide responsible gaming support. This use of data is in the legitimate interest of player welfare and regulatory compliance.
To send you information about pwin promotions, bonuses, and new games — but only where you have given your consent to receive such communications. You may withdraw your marketing consent at any time by updating your account preferences or contacting support.
To analyse usage patterns, improve the pwin platform, personalise your gaming experience, and develop new features. This analysis is conducted on aggregated or pseudonymised data where possible.
Under the Data Privacy Act of 2012, pwin processes your personal data on the following legal bases:
Where pwin relies on legitimate interests as the legal basis for processing, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms as a data subject.
pwin does not sell your personal data. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:
| Recipient | Purpose |
|---|---|
| KYC verification providers | Identity and age verification as required by PAGCOR regulations |
| Payment processors | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank |
| Fraud & AML screening services | Anti-money laundering checks and fraud detection |
| Game providers | Facilitating access to third-party games; limited to session data required for game operation |
| PAGCOR & regulatory authorities | Regulatory reporting, licensing compliance, and lawful government requests |
| Law enforcement | Where required by law or court order in the Philippines |
| IT & hosting providers | Platform infrastructure, data storage, and security services |
All third-party service providers who receive personal data from pwin are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection law. pwin does not transfer personal data outside the Philippines except where necessary for the operation of the platform and where appropriate safeguards are in place.
pwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and — where you have consented — deliver relevant promotional content. A cookie is a small text file stored on your device when you visit a website.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the pwin platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings.
pwin retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | PAGCOR regulatory requirement |
| KYC documents | 5 years after account closure | AMLA & PAGCOR compliance |
| Financial transaction records | 5 years after transaction date | AMLA & tax compliance |
| Gaming activity logs | 3 years after account closure | Regulatory & dispute resolution |
| Support communications | 2 years after last interaction | Legitimate interest |
| Self-exclusion records | Indefinitely | Responsible gaming obligation |
| Marketing preferences | Until consent is withdrawn | Consent |
After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.
pwin takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pwin will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by pwin:
To exercise any of these rights, please contact the pwin Data Protection Officer using the details in Section 13. pwin will respond to all data rights requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it.
pwin implements mandatory age verification as part of the account registration and KYC process. Any account found to belong to a person under 21 years of age will be immediately closed, all balances and bonuses will be forfeited, and any personal data collected will be securely deleted in accordance with applicable law.
If you believe that pwin has inadvertently collected personal data from a person under 21, please contact us immediately using the details in Section 13 so that we can take prompt action to delete the data and close the account.
pwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, pwin will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The effective date at the top of this Policy will be updated whenever changes are made. We encourage you to review this Policy periodically to stay informed about how pwin protects your personal data. Your continued use of the pwin platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.
If you do not agree with any changes to this Policy, you should stop using the pwin platform and contact support to request account closure. Any personal data collected prior to the policy change will continue to be handled in accordance with the version of the Policy that was in effect at the time of collection, except where changes are required by law.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how pwin handles your personal data, please contact the pwin Data Protection Officer through the following channels:
pwin aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them fully within thirty (30) days. If you are not satisfied with pwin's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
This Privacy Policy was last updated on January 1, 2026. pwin reserves the right to update this Policy at any time in accordance with Section 12 above.
Six key commitments pwin makes to every Filipino player when it comes to personal data and privacy.
Every piece of data transmitted between your device and pwin is protected by bank-grade 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
pwin does not sell, rent, or trade your personal data to third parties for commercial purposes. Your information is used solely to operate the platform and meet our legal obligations.
pwin processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and the guidelines of the National Privacy Commission.
Access, correct, delete, or port your data at any time. pwin responds to all data rights requests within 30 days and verifies your identity before processing any request.
pwin enforces mandatory KYC age verification for every account. No player under 21 years of age may access the platform. Any underage account is immediately closed and its data deleted.
pwin keeps your data only as long as required by law or platform operations. Once the retention period expires, your data is securely deleted or anonymised — no indefinite storage.
Now that you know how pwin protects your personal data, you can play with full confidence. Join thousands of Filipino players on the platform that takes privacy, security, and responsible gaming seriously.